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COURSE OUTLINES AND SCHEDULE
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Course Title |
Level |
Days |
| MANAGEMENT COURSES | ||
| COUNSELLING SKILLS | Workshop | 1 |
| INTERVIEWING SKILLS | Interviewer | 2 |
| DEALING WITH ABSENCE | Manager | 1 |
| CHANGE MANAGEMENT | Manager | 1 |
| TRANSITION TO LEADERSHIP | New Manager | 2 |
| EFFECTIVE LEADERSHIP | Middle Manager | 1 |
| QUALITY AND CONTINUOUS IMPROVEMENT | Manager | 1 |
| PERSONAL DEVELOPMENT COURSES | ||
| HANDLING STRESS | All | 1 |
| TELEPHONE SKILLS | Reception and Sales | 1 |
| COMMUNICATION AND PRESENTATION SKILLS | Presenters | 2 |
| SUCCESSFUL SALES | Introduction | 2 |
| ASSERTIVENESS SKILLS | All | 1 |
| TIME MANAGEMENT | All | 1 |
| INTERVIEW SKILLS | Interviewee | 1 |
| MINUTES AND NOTE TAKING | Note Taker | 1 |
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