Management Course List

 Quality and Continuous 
Improvement One Day Course

Course Outline 
This course is designed to give the delegate a good understanding of the basic concepts of quality measurement and improvement. 

Delegates Requirements 
There are no pre-requisites for this course 

Who should attend 
Any person who is involved in the development of quality standards and improvement or putting these concepts into practice.

 
Quality Introduction
   Defining quality
   Defining Improvement

Setting Standards
   Using SMART principles
   Using SWOT principles
   Creating Systems

Quality Measurement

   Benchmarking

   Systems Measurement

   Cost Benefit Analysis

   Risk assessment analysis

Maintaining Standards

   Creating Ownership

   People Power

   Communication

   Recording Standards

Quality Improvement

   Using the quality cycle

   Systems Development

MRSK Business Training, Lone Barn Farm, Stanbridge Earls, Romsey Hampshire, SO51 0HE.