Management Course List

Counselling Skills |
One-Day Workshop

Course Outline
This work-shop is designed to offer delegates a structured and practical approach to dealing with a range of problems. This introduction also allows the delegates the opportunity to practice some of these skills within a safe environment.

Delegates Requirements
This workshop is highly practical. Delegates will be required to take part in group discussions, role play and individual exercises to develop their skills.

Who Should Attend?
 This training course is designed for delegates who are responsible for managing staff and have no experience of counselling.

Introduction To Counselling

   What Is Counselling

   When To Counsel

   When Counselling May Be Required At Work

Responding To The Individual

   Recognising Signs In The Individual

   Analysis Of The Work Place

   Preparing For Interviews

   Controlling Interviews

Effective Problem Solving

   How We Communicate

   Understanding Moods And Attitudes

   Developing Active Listening And Questioning Skills

   Developing Empathy And Sympathy

   Identifying Options

Sources Of Support

   Internal Support

   External Support

   Do's And Don'ts

Exercises And Role Play

Questions And Answers

MRSK Business Training, Lone Barn Farm, Stanbridge Earls, Romsey Hampshire, SO51 0HE.