Personal Development Course List

Assertiveness Skills 

One-Day Course

Course Outline

This course has been designed to enable the delegate to understand effective behaviour and learn to apply a number of strategies to communicate positively creating a win-win outcome.

 Delegates Requirements

This course is highly practical. Delegates will be required to take part in group discussions, role-play, and individual exercises to develop their skills.

 Who Should Attend?

Any one who wishes to adopt a more confident and direct approach in their communication and relationships with other people.

 Introduction to Assertiveness

How we Communicate
Defining Assertive Behaviour
Assertive and Non Assertive Behaviour

Self Awareness

Self Esteem
Submission, Aggressive and Assertive Behaviour.
Behavioural Styles
Self Perception
How Others See Us

Delegation

How to Delegate Effectively
Why we do not Delegate Enough
Mistakes in Delegation

Basic Steps to Assertiveness
Assertive Statements
Setting Goals
Giving Feedback
Self Disclosure
Saying “No”

Barriers to Assertiveness

Controlling Fear
Coping With Criticism

Building Confidence

Setting Goals
Identifying Personal Effectiveness
Techniques for Staying Calm

Exercises and role play

 Personal Action plan